About Me

Mark Graus
Maastricht University
BISS Institute

I am an assistant professor in Data Science in Marketing. I try to combine fundamental psychological theory with a machine learning methodology in the context of (online) marketing.

My aim is to understand what people’s online behavior can tell us about them, and how we can use this knowledge to provide them with better services. I try to do this by combining fundamental psychological theory, with data mining and predictive modeling.

Academic Positions

  • Present2018

    Assistant Professor

    Maastricht University, Department of Marketing and Supply Chain Management, and BISS Institute, Heerlen

Commercial Roles

  • 20142013

    Data Scientist

    O2mc, Uden, the Netherlands

  • 20132011

    Technical Consultant Online Analytics

    Adversitement, Uden, the Netherlands

Education & Training

  • Ph.D.2018

    PhD in Human-Technology Interaction

    Eindhoven University of Technology

  • M.Sc.2011

    Master of Science in Human-Technology Interaction

    Eindhoven University of Technology

  • B.Sc.2008

    Bachelor of Science in Innovation Sciences

    Eindhoven University of Technology


Research Interests

  • Recommender Systems
  • Online Behavior
  • Clickstream Analysis

I am interested in bridging the gap between the methodological challenges and the fundamental knowledge about people for online personalization. While most work in personalization focuses on the machine learning aspects, I feel that it requires a better incorporation of theoretical knowledge. My goal is to find a right balance in research and avoid either over-simplifying users and over-engineering systems, or vice versa.

Personalization involves on the one hand mining or analyzing large amounts of data, which requires a thorough understanding of the current state-of-the-art with regards to algorithms. On the other hand, as personalization aims to help people, it requires both understanding the user and incorporating users in the evaluation.

My research direction was established during my master thesis on recommender systems. The observation that current collaborative filtering recommender algorithms share similarities with the way decision making psychologists operationalize preferences lead to a study to see if that similarity can be used to make recommender systems more understandable to their users. This study lead to more work on diversification in recommender systems.

I took the same approach of incorporating theoretical knowledge about users in predictive modeling for the domain of website adaptation. I investigated to what extent we can incorporate knowledge of website owners on their audience in real-time online personalization. Not by only considering the observable behavior, but also relating this behavior to what we (think we) know about the visitors of our websites. This allowed for a more controlled, transparent implementation of the website adaptations, as well as verifying our assumptions about website visitors.


  • Present2018

    Marketing Research Methods

    As part of the Strategic Management master program I teach the quantitative/statistical aspects of doing marketing research

  • Present2018

    Interaction Design

    As part of the Business Intelligence & Smart Services master program I teach students how to do interaction design.



I’m always open to meet up and discuss anything related to my research, so please contact me if you need my assistance in your research, want to discuss possible collaborations or would like me to give a talk. Depending on the day of the week, I can be found either in my office in Maastricht University or at BISS Institute in Heerlen.


First Day of Work

Today I started working at the Marketing and Supply Chain Management in the School of Business and Economics in Maastricht University and at the Business Innovation and Smart Services (BISS) Institute in Brightlands Campus, Heerlen.


Today I graduated after defending my thesis in front of Joe Konstan, J├╝rgen Ziegler, Paul de Bra, Maurits Kaptein, and my team of supervisors Martijn Willemsen, Chris Snijders and Mykola Pechenizkiy. The research in this thesis focused on personalization, and mainly how to bridge the gap between the psychological understanding of systems’ users and the …